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of consumers prefer to use chatbots because they provide quick answers to simple questions.
of consumers are more likely to purchase from a site with live chat.
of consumers say that having a live person answer questions in the middle of a purchasing decision is one of the most important features a brand can offer.
increase in profits from adding live chat
Harvard Business School Report
of buyers don't care if they are served by a bot or a human agent as long as they get the support they need.